Clients

Service and support

Satellite Communications Center Dubna

Intersputnik and its partners have centers equipped with requisite hard- and software to monitor customer service quality. Specialists of the Intersputnik Directorate, monitoring stations and network control centers will be pleased to provide exhaustive and up-to-date information on the current status and performance of your network.

When a customer first comes to Intersputnik and gets registered, we offer all kinds of technical consultations regarding the configuration and specifications of the required ground equipment. Through its partners, Intersputnik can provide a full set of services such as equipment designing, installation, start-up, adjustment and supplies as well as approvals for emission. Any warranty and intermediate maintenance is taken care of by the supplier and equipment installer under a separate contract.

If a customer's station is intended for radiation/emission, this station will be cleared for access to the space segment and the antenna parameters will be tested according to the established procedure.

Monitoring and control

The Intersputnik Directorate directly controls the operation and development of the Intersputnik system.

The Technical Department of the Intersputnik Directorate checks if the operational rules and procedures are followed by the earth stations, promptly responds to customer requirements and takes care of the network performance quality.

Express-A and LMI-1 transponder emissions as well as the emission parameters of the earth stations operating via these satellites are monitored by the Dubna and Vladimir monitoring stations (Russia).

The Eutelsat headquarters in Paris controls the operations of the Eutelsat satellite network performance on a round-the-clock basis.

Network Operation Centers of Intersputnik partner companies, which provide connection to the Internet backbone, monitor Internet access systems and offer customer support services.

Dubna monitoring station [ABS-1 satellite]

Service staff: Engineer on duty
Phone: + 7 495 956 3426
Fax: + 7 495 237 8919
E-mail: ttu@rscc.ru

Eutelsat monitoring station

Service staff: Engineer on duty
Phone: +33 1 45 570666
Fax: +33 1 45 750707
E-mail: csc@eutelsat.fr

RSCC satellite systems control center [Express satellites]

Service staff: Shift personnel
Phone: +7 495 730 0378
Fax: +7 495 237 9276
E-mail: sod@rscc.ru

Isatel network control center – monitoring station

Service staff: Engineer on duty
Phone: +7 495 231 1683; +7 985 769 2466
Fax: +7 495 231 1683
E-mail: sat@kiae.ru

Hot line

For any questions related to the lease of the satellite resource and service booking, please contact:

Commercial Department of the Intersputnik Directorate

Phone: +7 499 252 8698; +7 499 241 7273
Fax: +7 499 241 07 84
E-mail: sales@intersputnik.com

For any questions related to the operations and performance of satellite networks in the Intersputnik system, please contact:

Technical Department of the Intersputnik Directorate:

Phone: +7 499 252 8456; +7 499 241 41 48; +7 499 241 4590
Fax: +7 499 241 07 84
E-mail: operate.dvlp@intersputnik.com